Shopping for a ½ size? Order down to the next smallest whole size.
Need to return your product? No problem.
First, you’ll need to generate an RMA (Return Merchandise Authorization) number. This is a number that’s unique to your order, and it must be generated within 45 days of your order date.
PLEASE NOTE: Retail partners such as sporting goods stores and department stores will not accept Crocs.ca purchases for return.
There are two ways to get an RMA number at crocs.ca, depending on how you ordered:
1. If Your order was placed using your crocs.ca account
Log in using your e-mail address and password. On your “My Account” page, and select “Return an Item” under “Order History.” Select the order number which corresponds with the product you are returning, and you’ll be given step-by-step instructions on how to generate your RMA number. If your order doesn’t appear in your history, please try the guest shopper return instructions.
2. If Your order was placed as a guest shopper
Visit our Customer Service page. In the right column, enter your order number (ex. 00012345CCA, please make sure CCA is capitalized) and your last name in the “Track Order or Return Items” window. When your order information appears, select “Start a Return for This Item” on the right side of the screen. Choose the items you’ll be returning, and you’ll be given step-by-step instructions on how to generate your RMA number.
Once you have your RMA number:
1. Package it. Address it.
Please make sure the items you’re returning are packaged and protected for shipping. Then, address the package to the following address:
DB Schenker Logistics
6757 Northwest Drive
2. Pick a location.
Take the package to a shipper of your choice. You will be responsible for return shipping.
3. Hand it over.
Be sure to ask for a tracking number for your return. We recommend that you don’t place your return in a drop box.
Need a different size, style or colour?
No problem! Simply place a new order after you’ve processed your return. You will be charged for your new order, but we’ll process a refund once we’ve received your return. Please allow 1-2 billing cycles to receive your refund.
*Out of stock – If an item is out of stock, it will be cancelled from your order. You won’t be charged, and this item will not ship out.
If you have further questions, please contact us at 1-866-952-7627 or firstname.lastname@example.org . Be sure to keep your tracking number and RMA number for your records.
Effective Date of this version: September 4, 2012
The term “Content” refers to all of the software and code comprising or used to operate this Website, and all of the text, photographs, images, illustrations, graphics, sound recordings, video and audio-video clips, and other materials available on this Website.
The terms “Crocs,” “we,” “us,” and “our” refer to Crocs Retail, Inc.
The term “Feedback” refers to the Content you post on or through this Website that is specifically about how we can improve this Website and the products and services we make available through this Website.
The term“personal information” or “PI” means information about you that could permit one to identify or contact you. Examples of PI include your name, address, and email address.
The term “User-Generated Content” refers to all of the text, photographs, images, illustrations, graphics, sound recordings, video, audio-video clips, and other material that you post on or through our Website using the social networking tools we make available to you and that does not constitute Feedback. One way that User-Generated Content differs from other information you provide to us is that, once submitted, User-Generated Content is made available instantaneously to others. Examples of User-Generated Content are information you provide as part of a product review and comments you make in response to a blog post.
The term “Website” refers to crocs.com, including the Crocs online store, which is owned and operated by Crocs Retail, Inc.
The terms “you” and “your” mean any user of this Website.
What type of information does Crocs collect?
We collect two types of information from visitors to the Website, “Automatic Anonymous Information,” or “AAI,” (which does not, in and of itself, identify you personally) and “Personal Information,” or “PI” which is individually identifiable information about you that could permit one to identify or contact you.
Information You Manually Provide. We collect the PI you manually provide (using your keyboard, touchpad, and/or mouse) when you use our Website. At various places on the Website, we may request certain PI, such as your name, phone number, email, billing address, shipping address and other PI. You may choose to provide PI in order to access or use certain features or services of the Website, such as making a purchase, registering on the Website, entering a contest or sweepstakes, filling out a survey, or providing Feedback. Where possible, we indicate which fields of information are required and which fields are optional. You can always choose not to provide information, but you may not be able to use a particular service or feature on the Website.
Information From Third-Party Social Media Platforms. You may be able to register, log-on, or enhance your profile on our Website by choosing to automatically populate the requested data fields with information you previously provided to a third-party social media platform. By doing this, you are asking the third-party platform to send us information from your profile on that platform. We treat that information as we do any other information you give to us when you register, log-on, or enhance your profile. After you have connected, the third party may also send us additional information from your profile that allows us to offer certain functionalities on the pages you view.
Information Sent to Us by Your Web Browser. We collect information that is sent to us automatically by your web browser. It typically includes your IP address, the address of the web page you were visiting when you accessed our Website, the name of your operating system, the name and version of your browser, and the date and time of your visit. The information we receive depends on the settings on your web browser. Please check your browser if you want to learn what information your browser sends or how to change your settings. We use this information to improve the Content and functionality of this Website, and to better understand and serve our visitors. The information we receive from your web browser does not, in and of itself, identify you personally. However, we may combine it with other information in an attempt to identify you or we may combine it with information that does identify you.
Information from your mobile or tablet device. Likewise, if you download one of our mobile or tablet applications or access our Website through your mobile or tablet device, we may automatically collect certain information from or about your device. The types of information we may collect include the type of device you use, your device’s unique ID, the IP address of your device, your device’s operating system, the type of mobile or tablet Internet browsers you use, and information about the way you use our mobile or tablet application.
In addition to cookies, we may also use “web beacons” and other web technologies to manage our Website and email. A web beacon is a small bit of computer code. Web beacons may be used to count how many people visit a web page or tell us whether an email has been opened. We may link the information we collect using web beacons and other web technologies to information that identifies you personally.
Cookies Delivered by Third Parties
In addition to the cookies we deliver to your computer through our Website, certain third parties may deliver cookies to you for a variety of reasons. For example, we are a Google Trusted Store and third parties may be placing and reading cookies on your browser, or using web beacons or similar technologies to collect information in connection with the Google Trusted Stores program. To learn more about the Google Trusted Store program, click here. We also use Google Analytics, a web analytics tool that helps us understand how visitors engage with our Website. To learn more about Google Analytics, click here. Other third parties may deliver cookies to your computer for the purpose of tracking your online behaviors across non-affiliated websites and delivering targeted advertisements either on our Website or on other websites.
You have choices about the collection of information by third parties on our Website. For example, if you don’t want information about your visit to our Website sent to Google Analytics, you may download an Opt-out Browser Add-on by clicking here. Please note that the Add-on does not prevent information from being sent to Crocs.
In addition, if you would like to opt-out of having interest-based information collected by certain entities during your visits to our Website or other websites, please click here. You will be directed to an industry-developed website that contains mechanisms for choosing whether each listed entity may collect and use data for online behavioral advertising purposes. It may be that some of the third parties that collect interest-based information on our Website do not participate in the industry-developed opt-out website, in which case the best way to avoid third-party tracking of your online behaviors may be through your browser settings and deletion of cookies.
Our Use of Your Information
Generally, we use the information we collect through our Website:
- to provide the information, products and services you request;
- to provide you with effective customer service;
- to provide you with a personalized experience when you use our Website;
- to contact you with information and notices related to your use of our Website;
- to contact you with special offers and other information we believe will be of interest to you (in accordance with any privacy preferences you have expressed to us);
- to invite you to participate in surveys and provide Feedback to us (in accordance with any privacy preferences you have expressed to us);
- to improve the Content, functionality and usability of our Website;
- to better understand your needs and interests;
- to improve our products and services;
- to improve our marketing and promotional efforts;
- for security, credit or fraud prevention purposes; and
- for any other purpose identified in an applicable privacy notice, click-through agreement or other agreement between you and us.
When you enter a contest or other promotion, we may ask you for certain PI such as your name, address and/or email address in order to administer the contest, to send you promotional emails, notify winners and make the winners’ list publicly available pursuant to applicable law. Your consent to such promotional use and disclosure of this information is a condition of your participation. In cases where the sweepstakes or promotional offer is co-branded with or sponsored by another party, we may share your information, with your consent, with that party. Entering such contests and providing the required PI in these instances is solely your choice; you do not need to provide such information or enter such contests to browse this Website.
If you provide us with your email address as part of a purchase transaction on our Website, or if you choose to receive communications from Crocs, we may periodically send you newsletters, emails featuring exclusive sales and promotions, and emails requesting your Feedback on our products and services. In addition, if you make a purchase on our Website, we will send you order and shipping confirmation emails. You can remove your email from our email list at any time. To learn how, read the “Accessing and Updating Your Information” section below. Accessing and Updating Your Information. You may also click on the “unsubscribe” link in every Crocs email or send an email to email@example.com with “Opt-out” in the subject line.
Steps We Take to Safeguard your Information
We maintain reasonable administrative, physical and technological measures to protect the confidentiality and security of information you submit on or through our Website in accordance with applicable legislation and regulations. For example, when collecting credit card information for online purchases, we offer secured-service transactions that encrypt your information in transit to thwart others from intercepting or misusing it. Unfortunately, no website, server, or database is completely secure or “hacker proof.” We therefore cannot guarantee that your PI will not be disclosed, misused or lost by accident or by the unauthorized acts of others. Further, we cannot control dissemination of PI contained in User-Generated Content you post on or through our Website, and you should have no expectation of privacy in such information.
How Does Crocs Share the Information it Receives?
Crocs may share the AAI and/or PI submitted on or through this Website in the following ways:
Third–Party Service Providers. Crocs shares information collected through this Website with third-party service providers who act for or on its behalf. For example, we may use third-party vendors to design, operate, and/or host our Sites, to conduct surveys, and to help us with our promotional efforts. These third parties may need information about you to perform their functions. Typically, third-party service providers who receive PI are bound by contract to use it only on our behalf. However, some of our service providers, such as our advertising partners, are permitted to collect AAI through our Website and use that AAI in connection with providing services to nonaffiliated third parties. For more information about behavioral advertising and third-party cookies, read the “Cookies Delivered by Third Parties” section above. Cookies Delivered by Third Parties.
Third-Party Social Media Platforms. We may provide functionality on our Website that allows you to automatically post information about the actions you take on our Website to a third-party social media platform. If you choose to take advantage of this functionality, people with access to your profile on the third-party platform may be able to see the actions you have taken—for example, the items you have purchased. Thus, you should have no expectation of privacy in those actions. Further, if you choose to link your profile on our Website with an account on a third-party social media platform, we may share the information in your profile with that third-party platform.
Affiliates and Subsidiaries. We may share your information with our affiliates and subsidiaries for their own marketing purposes. Before doing so, however, we may offer you the opportunity to “opt out” or “opt in” as required by applicable law.
Business Partners. From time to time, we may share your information with selected third parties (other than our service providers, affiliates, or subsidiaries) for their own marketing purposes. For example, in cases where a sweepstakes or promotional offer is co-branded with or sponsored by another party, we may share your information, with your consent, with that party. In some cases, you may not be able to participate in a contest or take advantage of a promotion unless you consent to disclosure to our business partner of the information you submit in connection with the contest or promotion.
Business Negotiations. We may contemplate, for strategic or other reasons, selling, buying, merging, or otherwise reorganizing one or more of our businesses. In negotiating with a third party about entering into such an arrangement, we may need to disclose your information. In such cases, we will take reasonable measures to protect the information we disclose, for example, by requiring a prospective purchaser to sign a non-disclosure agreement limiting the use and protecting the confidentiality of the information.
Business Transfers. We may transfer the information you submit on or through our Website to any organization that acquires or merges with us.
Compliance With Laws and Protection of Our Rights and the Rights of Others. Crocs may be obligated to cooperate with various law enforcement inquiries. Crocs reserves the right to share or transfer PI to comply with a legal requirement, disclose any activities or PI about you to law enforcement or other government officials as we, in our sole discretion, determine necessary or appropriate, in connection with an investigation of fraud, for the administration of justice, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.
As Described in a Privacy Notice. We reserve the right to disclose your information as described in any privacy notice posted on a page of our Website where you provide that information. By providing your PI on that page you will be consenting to the disclosure of your PI as described in that privacy notice.
As Described in a Click–Through Agreement. We reserve the right to disclose your information as described in any click–through agreement to which you have agreed.
Links to Other Sites
Accessing and Updating Your Information
You always have the opportunity to review and change the information you provide to us by logging into the Website and entering in the new information yourself. You can edit your name, contact information and preferences by logging into the “My Account” section of the site.
A Special Note About Children’s Privacy
You must be at least 13 years old to have our permission to use this Website, and at least 18 years old to register on our site or make any purchases in our online store. We do not knowingly collect, use or disclose Personal Information about visitors under 13 years of age. If you are under the age of 13, you can use this service only in conjunction with your parent’s or guardian’s permission.
From time to time, for example, because of changes in the law or technology or the way we operate our business, we may ask your permission to use the PI we have collected from you in new or different ways. We will do this by sending you a notice by email at the last email address you provided us, asking you to agree to the change. If you do not expressly agree to the change, we may, at our discretion, delete all or some of your PI from our databases to avoid using your information in ways to which you have not consented.
Transfer of Data Abroad
Contacting Crocs with Questions or Comments
Need more help? You can refer to our Help Center or email one of our friendly Customer Service Specialists at firstname.lastname@example.org.
You may also contact us at:Privacy Manager
Crocs Retail, Inc.
7477 East Dry Creek Parkway
Niwot, CO 80503
We always enjoy hearing from you and appreciate your business.
Comfortable Women's Flip Flops
A customer favorite for its comfort, fit and great color combinations. It has a super soft suede upper and double-cushioned footbed for all-over comfort, all season long.
Crocs™ Capri IV Flip Details:
- Suede nubuck upper for all day comfort.
- 1-¼" (32mm) Elevated heel designed for a woman’s foot.
- Double-cushioned comfort supports and performs all day.
- Massage-pod footbed feels good.
- Footbed forms to foot for a custom fit.