Fast, easy returns
If you’re not completely satisfied with your purchase, you can return unworn items within 45 days with a valid receipt for a full refund.
Unworn items returned within 45 days with a gift receipt will be offered store credit or an exchange. If you don’t have a receipt for your unworn item, we will gladly make an exchange.
If there is a quality issue with your item, it may be returned for a refund or exchange within 90 days of purchase with receipt.
Promotional Discounts: Subject to Crocs’ return policy, all merchandise purchased with a promotional discount will be exchanged or returned at the value purchased.
Price adjustments will be made for any product not returned that was subject to a promotion. No refunds or store credit will be given for free items, only exchanges for another item. Items marked “Final Sale” cannot be returned or exchanged and are not subject to price adjustment.
Crocs reserves the right to change this Return Policy at any time.
Please Note: Other retailers cannot accept returns or exchanges on purchases from Crocs stores or Crocs.ca.
Please Note: At this time we are unable to credit Paypal orders when items are returned to a crocs-owned store. If you made a purchase online using Paypal and are returning your item to a crocs-owned store, you will receive a crocs gift card in the amount of the return refund.
Online return instructions
- Guests: Enter your order number and billing last name below. Registered Users: login to view your order receipt.
- Click "Start a New Return for this Order" in the yellow box in the right column.
- Check the box next to the item(s) you wish to return, and follow steps to print pre-addressed return label and packing slip with your RMA (Return Merchandise Authorization) number.
- Package your return with the packing slip inside and the return label outside.
- You may pay to ship with a carrier of your choice.