Return Policy

  • If you’re not completely satisfied with your purchase, you can return unworn items at any time with a receipt.

    If the items have been worn or you don’t have a receipt, we will gladly make an exchange or offer you store credit for the current retail price.

    If you believe there is a quality issue with your item, it may be returned for a refund within 90 days with receipt; or exchanged or returned for store credit at any time.

    Need to return a Crocs item? See instructions to return by mail or to a Crocs store near you.

    Price Adjustments

    Prices are guaranteed for 14 days. If an item you buy goes on sale within 14 days of purchase, we’ll honor the new price at your request in the form of a Crocs gift card with a valid proof of purchase.The price adjustment policy applies to price changes that occur within the 14-day period following your purchase only.

    Paypal Note: At this time we are unable to credit Paypal orders when items are returned to a crocs owned store. If you made a purchase online using Paypal and are returning your item(s) to a crocs owned store, you will receive a crocs gift card in the amount of the return refund, redeemable at Crocs owned stores or at crocs.com.