Crocs™ products are covered by a 90-day warranty. If you feel you’ve purchased a damaged item from Crocs.ca, please contact us within 90 days of shipment arrival. You may also call us at 1-866-952-7627. If you have purchased your shoes at a discount store such as TJ Max or an Outlet, the product has been discontinued and is only available at the store the product was purchased at, simply contact the place of purchase to assist with your exchange. A copy of the receipt is required before the warranty can be processed.