Crocs.ca Terms of Use

Our Terms of Use have recently changed.

Effective Date of this version: January 29, 2026.

Thank you for visiting crocs.com. This Website is owned and operated by Crocs, Inc. (“Crocs,” “we,” or “us”), located at 500 Eldorado Blvd, Building 5, Broomfield, CO 80021. YOUR ACCESS TO AND USE OF THIS WEBSITE IS SUBJECT TO THE FOLLOWING TERMS OF USE AND ALL APPLICABLE LAWS.

Please review these Terms of Use carefully as they affect your legal rights.

IMPORTANT: THESE TERMS OF USE AFFECT YOUR RIGHTS. THEY CONTAIN A CLASS ACTION WAIVER PROVISION THAT, AS FURTHER SET FORTH BELOW, REQUIRES RESOLUTION OF ALL DISPUTES ON AN INDIVIDUAL BASIS. THIS MEANS THAT YOU AND CROCS ARE EACH GIVING UP THE RIGHT TO SUE EACH OTHER IN CLASS ACTIONS OF ANY KIND.

THESE TERMS OF USE ALSO CONTAIN AN ARBITRATION PROVISION THAT REQUIRES YOU TO ARBITRATE SOME DISPUTES YOU MAY HAVE WITH US ON AN INDIVIDUAL, NON-CLASS BASIS INSTEAD OF BRINGING THEM IN COURT.

Agreement

Access to and use of this Website and its Content are subject to all applicable laws and regulations and to these Terms of Use. By accessing, browsing, and shopping at this Website, you accept, without limitation or qualification, these Terms of Use, which form a legally binding agreement. If you do not agree, please exit this Website.

These Terms of Use may be changed by us from time to time without specific notice to you. The latest Terms of Use will be posted on the Website, and you should always review these Terms of Use prior to using the Website to ensure that you have a current understanding of the Terms of Use under which you are permitted to access this Website.

If you cannot access the Terms of Use via the Internet, we can provide a copy of the most recent Terms of Use by email upon request. Please email us at the email address listed at the end of these Terms of Use.

ACCESS TO THIS WEBSITE (OR PORTIONS THEREOF) AND THE USE OF INFORMATION, MATERIALS, PRODUCTS, OR SERVICES PROVIDED THROUGH THIS WEBSITE (OR PORTIONS THEREOF), IS NOT INTENDED, AND IS PROHIBITED, WHERE SUCH ACCESS OR USE VIOLATES APPLICABLE LAWS OR REGULATIONS.

Contacting Us

If you have any questions regarding these Terms of Use or any other matter, you may refer to our Customer Service page or email one of our friendly Customer Service Specialists at [email protected].

You may also contact us at:

Crocs, Inc. 500 Eldorado Blvd., Building 5, Broomfield, CO 80021 (303) 848-7000

No Warranties

WE MAKE NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THIS WEBSITE OR ITS CONTENT, WHICH ARE PROVIDED FOR USE "AS IS" AND ON AN "AS AVAILABLE" BASIS. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, QUALITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THIS WEBSITE AND ANY WEBSITE WITH WHICH IT IS LINKED. WE DO NOT WARRANT THAT THIS WEBSITE, ITS SERVERS OR EMAIL SENT FROM US WILL BE FREE OF ANY HARMFUL COMPONENTS (INCLUDING VIRUSES). WE ALSO MAKE NO REPRESENTATIONS OR WARRANTIES AS TO WHETHER THE INFORMATION ACCESSIBLE VIA THIS WEBSITE, OR ANY WEBSITE WITH WHICH IT IS LINKED, IS ACCURATE, COMPLETE, OR CURRENT. WE DO NOT PROVIDE ANY REPRESENTATIONS OR WARRANTIES AGAINST THE POSSIBILITY OF DELETION, MISDELIVERY OR FAILURE TO STORE COMMUNICATIONS, PERSONALIZED SETTINGS, OR OTHER DATA. YOU ACCEPT AND AGREE THAT OUR SHAREHOLDERS, OWNERS, OFFICERS, DIRECTORS, EMPLOYEES AND OTHER REPRESENTATIVES SHALL HAVE THE BENEFIT OF THIS CLAUSE.

The information and all other materials on this Website are provided for general information purposes only and do not constitute professional advice. It is your responsibility to evaluate (or take professional advice on) the accuracy and completeness of all information, statements, opinions and other material on this Website or any website with which it is linked.

Your statutory rights as a consumer, if any, under federal and state law, including the State of New Jersey, are not affected by these provisions, and we do not seek to exclude or limit liability for fraudulent misrepresentation.

Exclusion of Liability

To the fullest extent permitted by applicable laws we, on behalf of our officers, directors, employees, agents, suppliers, and contractors, exclude AND DISCLAIM liability for any losses and expenses of whatever nature and howsoever arising including, without limitation, any direct, indirect, special, punitive, or consequential damages, loss of use, loss of data, loss caused by a virus, loss of income or profit, loss of or damage to property, claims of third parties, or other losses of any kind or character, even if we have been advised of the possibility of such damages or losses, arising out of or in connection with the use of this website or any website with which it is linked. You assume total responsibility for establishing such procedures for data back up and virus checking as you consider necessary. THIS LIMITATION OF LIABILITY APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY OR ANY OTHER BASIS.

These Terms of Use give you specific legal rights and you may also have other rights which vary from country to country, and jurisdiction to jurisdiction. Some jurisdictions do not allow the exclusion of implied warranties, or certain kinds of limitations or exclusions of liability, so the limitations and exclusions set out in these Terms of Use may not apply to you. Other jurisdictions allow limitations and exclusions subject to certain conditions. In such a case, the limitations and exclusions set out in these Terms of Use shall apply to the fullest extent permitted by the laws of such applicable jurisdictions. The limitations and exclusions set out in these Terms of Use are inapplicable within the State of New Jersey to the extent they disclaim liability for Crocs’ own negligent, willful, or intentional conduct, or violation of any clearly established duty owed by Crocs to exercise reasonable care in preventing the unlawful acts of others.

Your Obligations

You are responsible for providing and maintaining all personal computer and communications equipment and Internet access accounts necessary to gain access to this Website.

In consideration of your use of the Website, you agree to provide true, accurate, current and complete information about yourself.

Your account, including your username and password, are personal to you and may not be used by anyone else. You are responsible for maintaining the confidentiality of your password and username and are fully responsible for all activities that occur under your password or username by you or by anyone else using your username and password, whether or not authorized by you. You agree to immediately inform us of any apparent breaches of security such as loss, theft or unauthorized disclosure or use of your username or password (contact Crocs at [email protected]) and until we are so notified you will remain liable for any unauthorized use of your account.

We may use personal information provided to us to detect and prevent payment abuse in order to protect the security of our customers. Full payment card information will never be requested as part of these efforts and should not be disclosed. If you have any questions pertaining to outreach you received from us, please visit our customer service homepage.

You agree that we may invoice you and/or bill your credit card when we make the goods you purchased available for shipment at our distribution center and you agree to pay for such goods unless you return them pursuant to our Return Policy. For more information regarding your order, please visit our customer service homepage.

You agree to use the Website in a manner consistent with any and all applicable rules and regulations. You agree not to use any data mining, scrapes, robots, or similar data gathering and extraction methods to obtain data from the Website. You also agree not to use bots or other automated methods to place orders through the Website. Crocs, may suspend you or terminate your account for exceeding rates, determined at Crocs’ sole discretion, of gathering information from or placing orders through the Website. You agree not to upload or transmit through the Website any computer viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer. Any unauthorized modification, tampering or change of any information, or any interference with the availability of or access to this Website is strictly prohibited. Crocs reserves all rights and remedies available to it.

Your Indemnification Obligations

You agree to indemnify, release and hold us harmless as well as our officers, directors, agents, representatives and employees from any claim, liability, loss, expense or demand, including legal fees, related to your violation of these Terms of Use or your access or use of this Website (including any information, materials, products or services available through this Website), or related to any User-Generated Content you post on this Website.

Your indemnification obligation does not apply in the State of New Jersey for any claim, liability, loss, expense or demand, including legal fees, arising out of Crocs’ own negligence.

Modification and Discontinuation

We reserve the right at any time and from time to time to modify, edit, delete, suspend or discontinue, temporarily or permanently this Website (or any portion thereof) and/or the information, materials, products and/or services available through this Website (or any part thereof) with or without notice. You agree that we shall not be liable to you or to any third party for any such modification, editing, deletion, suspension or discontinuance of this Website. Crocs reserves the right to update or modify these Terms of Use at any time, without prior notice. By using the Website following any such change, you agree to follow and be bound by the Terms of Use as modified.

Entire Understanding

These Terms of Use (together with our Privacy Policy, which is expressly incorporated herein) contain the entire understanding between you and us with respect to use of this Website and no representation, statement, inducement, oral or written, not contained herein shall bind any party to this agreement.

Severability and Non-Waiver

Our failure to enforce any provision of these Terms of Use shall not be deemed a waiver of such provision nor of the right to enforce such provision, and a waiver by us of any right under these Terms of Use on any occasion will not in any way constitute a waiver of such right under these Terms of Use or any other right on any other occasion. In the event any provision of these Terms of Use is determined to be invalid, such invalidity will not affect the validity of the remaining portions of these Terms of Use, and the parties will substitute for the invalid provision a provision which most closely approximates the intent and economic effect of the invalid provision. These Terms of Use will apply in lieu of and notwithstanding any specific legend or statement associated with any particular document or information exchanged.

Law & Jurisdiction

These Terms of Use and any disputes between us shall be subject to, governed by and construed under the laws of the State of Colorado in the United States of America, without regard to conflict of law principles. That means to the maximum extent permitted by law, you are giving up your right to pursue claims against us under any state laws other than the laws of the State of Colorado.

This Website is operated from the State of Colorado and is intended to be accessed only by persons in the United States and Canada. Access to, or use of, this Website or information, materials, products and/or services on this Website may be prohibited by law in certain countries or jurisdictions. You are responsible for compliance with any applicable laws of the country from which you are accessing this Website.

CROCS SMS TERMS AND CONDITIONS

Please review these Crocs SMS Alerts Terms and Conditions carefully. They govern all disputes between you and Crocs, Inc. (“Crocs,” “we,” or “us”) related to or arising out of the Crocs SMS Alerts program. These terms contain an arbitration provision and class or mass action waiver that affects your rights.

IMPORTANT: THESE SMS TERMS AND CONDITIONS CONTAIN CLASS ACTION OR MASS ACTION WAIVER AND ARBITRATION PROVISIONS THAT, AS FURTHER SET FORTH BELOW, REQUIRE RESOLUTION OF CERTAIN DISPUTES BETWEEN YOU AND CROCS THROUGH THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS. THIS MEANS THAT YOU AND CROCS ARE EACH GIVING UP THE RIGHT TO SUE EACH OTHER IN COURT OR IN CLASS ACTIONS OR MASS ACTIONS.

What are Crocs SMS Alerts?

Crocs SMS Alerts are recurring SMS text messages that contain promotional or informational content. A promotional alert is a message that contains marketing information, such as a coupon or a notice that a product has become available. An informational alert is a message that contains transactional information, such as information about your recent Crocs order. You will only receive promotional alerts if you have opted in to receive them. You may receive informational alerts, such as order updates, if you provide us with your mobile number when you, for example, place an order.

How do I sign up for Crocs SMS Alerts?

You can sign up for promotional Crocs SMS Alerts by texting CROCS to 61088. You can also sign up for promotional Crocs SMS Alerts by visiting https://www.crocs.com and opting in. You can still receive Crocs goods and services even if you do not agree to receive, or opt out of receiving, Crocs SMS Alerts.

Is it free?

Although all Crocs SMS Alerts are complimentary, message and data rates may apply. Depending on your SMS message plan, your carrier may charge you for each message you send and receive.

What if I don’t want to receive any more messages?

To stop receiving all Crocs SMS Alerts, simply text STOP, END, CANCEL, UNSUBSCRIBE, QUIT, REVOKE, or OPT OUT in reply to a text message or to the short code 61088. You may receive one final message confirming your opt-out. You can always opt back in. Additionally, please let us know if you change or deactivate your mobile number.

What if I want more info?

To request more info or messaging support, simply text HELP to the short code 61088, email , or call us at 1-866-306-3179.