CROCS.CA - PRIVACY POLICY
Last Update: September 23, 2026
Crocs values and respects your privacy and has prepared this privacy policy to describe our personal information practices when you visit our website at https://www.crocs.ca, visit or make a purchase at one of our stores or in-store kiosks (each a “Store”), or otherwise contact or interact with us.
TABLE OF CONTENTS
- Collection and Use of Personal Information
- Sharing of Personal Information
- Data Location
- Information About Our Website
- Interest-Based Advertising
- Safeguards and Retention
- Your Choices and Rights
- Information about our Privacy Governance Policies and Practices
- Updates to the Privacy Policy
- Contact Us
COLLECTION AND USE OF PERSONAL INFORMATION
Means of Collection
We collect personal information that you provide directly to us, as well as information your devices provide to us automatically, as described below.
Personal Information we Collect and Use
We may collect and use your personal information when you:
- Visit or make a purchase or exchange at one of our Stores
- Create an online account or use social sign-on
- Shop online
- Join our loyalty program Crocs Club
- Use our in-store WiFi
- Sign-up to receive our email or SMS marketing communications
- Enter a contest or participate in a promotion
- Engage with us on or through social media
- Provide feedback and reviews of our products and services
- Apply for a job with us
- Contact us with a comment, question or complaint
- Use the Find a Location feature on our Website.
Store Purchases: You do not have to provide us with any personal information when you pay using cash at one of our Stores. If you use a payment card, we collect your payment card-related information and (if applicable) your signature to process and administer your- 2 - payment. We may also use video surveillance in our Stores for loss prevention and security purposes. If you return merchandise without a receipt, we will collect your first and last name for loss prevention purposes
- Create an Online Account: If you choose to create an account for faster checkout, we will collect your first and last name, email address and a password that you create. We use this information to create and administer your account. You may also provide other information on an optional basis (such as your communication preferences and day/month of birth) to help us personalize your experience and send you a free birthday gift. You can update your communication preferences, login details, and address book under “Settings” in your online account.
- Shopping Online: If you place an order through our Website, you will be asked to sign in to your account or continue as a guest by entering your email address. To process your online purchase, we collect information such as your name, billing and shipping address, telephone number, email address, and payment card information as well as gift card recipient email address (if you purchase an e-gift card). We use this information to process your purchase, confirm your order, send you an e-receipt and deliver the items to you or, if applicable, the e-gift card recipient. If you make a merchandise return without a receipt, we will collect your first and last name for loss prevention purposes. We may also use this information to send you a follow-up customer survey regarding your experience.
- Buy Now, Pay Later: If you choose to pay for your order through a Buy Now, Pay Later provider (such as Afterpay), you may be required to create an account and agree to the privacy policy and terms of use directly with the relevant Buy Now, Pay Later provider. With your consent, we will exchange information about your purchase with the relevant Buy Now, Pay Later Provider in order to process your payment and deliver your items.
- Crocs Club: You may choose to join our loyalty program, the Crocs Club, at the time of account creation in order to receive discounts, special offers, early sales access and other benefits by email. If you sign-up for Crocs Club, we use your first and last name and email address to communicate with you and send you benefits that may be personalized for you based on your purchases in our Stores and online and other interests and preferences. If you no longer wish to receive these communications, you can unsubscribe at any time by clicking the “unsubscribe” link included at the bottom of each email.
- In-Store WiFi: Some of our Stores may provide you with access to free public WiFi. If you choose to connect to the WiFi, we will receive your device ID, MAC address and Internet Protocol address (IP address), received signal strength indicator (RSSI) and technical details about your device such as its: operating system, device type (including make and model) and technical capabilities. If you have given your device a name or title, we may also receive the name of your device. When you connect to the WiFi, we also receive information about how you use the WiFi, including the store location where you connect to the WiFi; the areas of the store you visit; the date, time, length and frequency of your visit(s); your bandwidth usage; and how long you interact with such sites or applications. We collect this information each time you connect to the WiFi and combine such information for the purposes set out below. We also use the WiFi usage data we collect on an aggregate basis in order to better understand and improve our stores and your shopping experience. You should have no expectation of privacy with respect to use of the free in-store WiFi. If your mobile device- 3 - WiFi is turned on, we may also collect your device ID before you connect to the WiFi, however, we only use this information for the purpose of sending a signal to your device indicating that the WiFi is available.
- Marketing Communications: If you sign-up to receive email or SMS text message marketing communications, we collect your name and email address or phone number in order to send you communications that may be tailored to your purchases, interests and preferences. We may combine personal information that we receive from various sources in order to tailor these communications. For example, we may combine information that we collect from you offline with information we collect from you through our Services. You can choose at any time not to receive marketing communications from us by clicking on the unsubscribe link within our marketing emails or by replying “STOP” to any SMS text message. If you receive an email from us, information may be collected about your interactions with the message (e.g., whether you opened, forwarded, or clicked through to our Website) so that we can improve our communications.
- Contests and Promotions: When you enter a contest or participate in a promotion, we may collect your name, address, email address, phone number, and any additional information or content required for the contest or promotion (such as information you post on social media). We use this information to administer your participation in the contest or promotion, including prize fulfillment. As part of a contest or promotion, we may obtain your consent to share or otherwise publish the content you submit.
- Social Media: We may offer you the opportunity to engage with us on or through third-party social networking websites, plug-ins and applications, such as by logging in to your Crocs account using your Google or Facebook account credentials. If you choose to do this, you will provide the social media site permission to share with us certain information about you, such as your email address and name.
- Provide Feedback and Reviews: We may collect and use feedback and/or reviews about our products and services to better understand our customers, and to enhance our products and services. With your consent, we may publish your feedback and/or reviews on our Website or in other promotional materials.
- Careers: If you apply for a job with us, you may provide us with certain personal information about yourself, such as information contained in a resume, cover letter, or similar employment-related materials. We use this information for the purpose of processing and responding to your application for current and future career opportunities and assessing your suitability for employment.
- Contact Us: When you contact us with a comment, question or complaint through email, telephone, or the live chat with our AI virtual assistant on our Website, you may be asked for information that identifies you, such as your name, address and a telephone number, along with additional information we need to help us promptly answer your question or respond to your comment. We may retain this information to assist you in the future and to improve our customer service and service offerings. Chat sessions with our AI virtual assistant may be monitored or recorded for quality assurance and continuity of customer service purposes.
- Find a Location: If you use our store locator to find a Store near you, we will use your IP address to provide you with stores in your general location. With your consent, we will collect and use your precise location information to provide you with stores closer to you. If you enter an address, we collect and use this address to provide you with information on nearby Stores. We do not use this information for other purposes.
SHARING OF PERSONAL INFORMATION
We do not sell, rent or disclose your personal information to third parties without your consent, except as described below or as required or permitted by applicable law.
- Service Providers: Your personal information may be transferred (or otherwise made available) to third parties or affiliates that provide services on our behalf. We use service providers to provide services such as processing payments, administering Crocs Club and conducting surveys, storing data or hosting the Website, providing advertising and analytics services, and sending our marketing communications. Our service providers are only provided with the information they need to perform their designated functions and are not authorized to use or disclose personal information for their own marketing or other purposes.
- Legal and Compliance: We and our Canadian, US and other foreign affiliates and service providers may disclose your personal information in response to a search warrant or other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise may be required or permitted by applicable Canadian, U.S. or other law or legal process, which may include lawful access by US or foreign courts, law enforcement or other government authorities. Your personal information may also be disclosed where necessary for the establishment, exercise or defense of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.
- Advertising Partners: We may share information with third party advertising partners. Please see “Interest-Based Advertising” below for more information.
- Sale of Business: We may transfer any information we have about you as an asset in connection with a proposed or completed merger, acquisition or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Crocs or as part of a corporate reorganization or other change in corporate control.