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Return Policy

  • If you’re not completely satisfied with your purchase, you can return unworn items at any time with a receipt.

    If the items have been worn or you don’t have a receipt, we will gladly make an exchange or offer you store credit for the current retail price.

    If you believe there is a quality issue with your item, it may be returned for a refund within 90 days with receipt; or exchanged or returned for store credit at any time.

    Need to return a Crocs item? See instructions to return by mail or to a Crocs store near you.

    You can return crocs.com purchases or make exchanges* at Crocs-owned retail stores and kiosks for up to $500 per order.

    PLEASE NOTE: Retail partners such as sporting goods stores and department stores will not accept Crocs.ca purchases for return.

    Price Adjustments

    We offer a 14-day permanent price guarantee. If the price of your recently purchased item is permanently marked down within 14 days of purchase, we’ll honor the new price at your request and return the adjusted amount to your card. Temporary sale prices including promotional discounts and coupon codes are excluded.

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