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Return Policy

  • If you’re not completely satisfied with your purchase, you can return unworn items within 45 days with proof of purchase for a full refund.

    If you don’t have a proof of purchase, we will gladly make an exchange or offer you store credit for the current retail price.

    If you believe there is a quality issue with your item, it may be returned for a refund within 90 days with proof of purchase; or exchanged or returned for store credit at any time.

    Need to return a Crocs item? See instructions to return by mail or to a Crocs store near you.

    You can return purchases or make exchanges* at Crocs-owned retail stores and kiosks for up to $250 per order.

    PLEASE NOTE: Retail partners such as sporting goods stores and department stores will not accept purchases for return.

    Price Adjustments

    Prices are guaranteed for 14 days. If an item you buy goes on sale within 14 days of purchase, we’ll honor the new price at your request in the form of a Crocs gift card with a valid proof of purchase, except as stated below for "Final Sale" items. The price adjustment policy applies to price changes that occur within the 14-day period following your purchase only.