If you feel an item purchased at Crocs.com was damaged during shipping, please contact Customer Service for an exchange or refund within 30 days of arrival.

If the shipment tracking status shows "Delivered" and you are unable to locate the shipment we apologize for the inconvenience, but Crocs is not responsible for the shipment becoming lost or stolen. Please contact your shipping provider to fill out a claim.

Crocs offers exchanges according to the return and exchange policy. You will need the order number and email to initiate a gift exchange.

If you are unsure if a product you have seen or purchased is counterfeit, please contact us. Please have a picture of the product in question available. You can also visit www.crocs.com for pictures of our products.

To unsubscribe from Mobile text notifications:

1. Find the text thread from Crocs on your phone
2. Type in “STOP” and send the text to the thread
3. You will then receive a text confirmation that you are unsubscribed from messaging.

To unsubscribe from the email newsletter:

1. Scroll to the bottom of the most recent Crocs Newsletter
2. Click on “Unsubscribe”
3. You will then be redirected to a page confirming that you have been unsubscribed from the newsletter.

Our Customer Service team is happy to assist with questions you have about Crocs and our products. You can reach us in two convenient ways:

1. Call us for help. Contact us by phone to speak directly to one of our Customer Service representatives. Our phone number is 1-866-306-3179.
2. Chat live for fast assistance. Connect with a Customer Service member via live chat during regular business hours.
1. From the bottom navigation bar, select  
2. Enter your name, email address, question and order number (if available) and click Chat Now.

Crocs coupon and promotional codes need to be applied in the cart prior to checking out. You can apply your coupon or promotional code in the "Promo or Coupon Code" field on the left side of the cart, under the list of shoes being ordered. Make sure to hit the apply button in order to ensure your coupon is applied appropriately. Once applied, you will see the price change in the cart.

Looking for a coupon code? See our latest offers.

We are not able to apply coupons once orders are placed. We do want you to enjoy your discount at Crocs.com and hope that you'll hold on to the coupon code for a future order. If your coupon code is valid for a short time, you can watch for new promotions and discounts by signing up for our newsletter.

Coupon codes issued by Crocs.com or Crocs online customer service are for use ONLY on Crocs.com and cannot be used in Crocs owned stores or on any other Crocs owned website.

** Please note that there may be an exclusions list for certain coupons or promotional codes. This information can be found after you apply the coupon. Under the pricing area, you will see your coupon applied with a details link next to it that will list any applicable exclusions for your convenience. **

Usually, if a coupon code isn't working, it's been entered incorrectly or has expired. Please check your coupon code for the following:

1. Coupon codes are often case sensitive, so be sure you're entering it in the proper case. Also, double-check to ensure you're typing the numbers and letters in the correct order.

2. Most coupon codes cannot be combined with other coupon codes or site offers and promotions.

3. Your coupon code may have expired. If the coupon code has expired, you'll receive an "Expired Promo Code" error message under the coupon and promo code box.

4. Some coupon codes are valid only on specific styles and will not work with non-qualifying styles. You can check coupon or promotional exclusions with the details link once the coupon is applied in your cart.

We currently accept the following payment methods:

• Visa
• MasterCard
• American Express
• Discover
• JCB
• Crocs Gift Cards
• Afterpay
• Paypal
• ApplePay
• Cash App Pay

At this time we do not accept any other forms of payment.

Installments by Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.

Just shop Crocs.com or at any Crocs store location and check out as usual. At checkout, choose Afterpay as your payment method online or tap to pay in store with the Afterpay Card. Online, you will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log in to your Afterpay account. Then complete your order – it’s that easy! In store, access your Afterpay Card through the app and select “Pay in-store now with Apple Pay or Google Pay”. Tap to pay and take home your purchase today! Please note that all items in your shopping bag must be eligible for Afterpay. You must meet additional eligibility requirements to qualify.

It’s easy to use. Simply download the Afterpay mobile app, follow the prompts to set up the Afterpay Card and add it to your digital wallet, and use your Afterpay Card with Apple Pay or Google Pay to make a contactless payment at check out!

Installments by Afterpay can be applied to purchases made online on Crocs.ca or in-store.

Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay Account. You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

Check out the Afterpay Payments FAQ.

Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.

If you have changed your mind, you can return your Afterpay purchase in-store or by mail for a refund. Please check that your return or exchange meets our Return Policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay. If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at [email protected].

If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, terms, purchase payment agreement as well as Afterpay's Privacy Policy which can be found at www.afterpay.com/privacy-policy. If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.

• $9.99 flat rate or FREE on orders over $45 (not including taxes and after discounts).
• Free shipping is valid on all orders with a pre-tax subtotal of C$45 or more; other discounts -applied to your order could change your subtotal. Exclusions apply
• Orders ship within 1-2 business days of order date.
• Transit time is estimated to be 1-5 business days from receipt of your shipping confirmation email based on your postal code.
• Shipping is not available to PO Boxes

• $17.99 flat rate or C$9.99 on orders over $45 (not including taxes and after discounts).
• Orders ship within 1 business day from order confirmation, M-F for orders placed by 1 pm EST.
• Transit time is estimated to be 1-2 business days from receipt of your shipping confirmation email based on your postal code.
• Saturday delivery may not be available.
• Shipping is not available to PO Boxes

One of the biggest ways we reduce the environmental impact of our packaging is to limit using shoe boxes where possible. Our global polybag has an 85% lower carbon footprint than a shoe box*. Even better, it’s made from 100% recycled material**. Because Crocs are durable and often lightweight, they don't require the same level of protection other shoes might. This is why most of our products are sold without a shoe box.

*This comparative metric was made against a shoebox containing 85% recycled cardboard, 15% market mix cardboard, and weighing 180 grams and calculated using the Higg Materials Sustainability Index (Higg MSI at Worldly) V3.7 developed by the Sustainable Apparel Coalition, a cradle-to-gate material assessment tool that calculates environmental impacts of materials. The calculation was completed in 2024 by Crocs, Inc. and is not verified by a third-party.

** Our LDPE product polybags are made from 100% post-industrial recycled content.

Size charts can be found in the link under the size selections on each product page or on our size chart page below:

Size chart Page

Cleaning your Crocs is easy and only takes a few items to get them looking and feeling new again.

How to Store Your Crocs™ Shoes

When you are not wearing your Crocs™ shoes, do not leave them in extreme heat or hot cars. Exposure to extreme heat can cause the shoes to shrink or warp.

For Classic Clogs, slides, and other styles made only with our signature Croslite™ foam material, hand wash or spot clean with mild soap and cold water or use your washing machine’s gentle cycle.

When cleaning canvas shoes, such as the Classic Crafted Clog, or other shoes or accessories, it’s important to protect the material and use proper cleaning techniques.

Gentle Brushing

• Great for mild cleaning and general care.
• Use a soft-bristled brush to gently clean the surface.
• Avoid scrubbing too hard to prevent damaging the fabric.

Deeper Cleaning

1. Remove Accessories
1. Take off any removable parts and clean them separately.
2. Soaking Treatment
1. Soak in cold water for no more than 20 minutes.
2. You may add a small amount of white vinegar or a neutral laundry detergent.
3. Avoid prolonged soaking to prevent color fading or deformation.
3. Rinsing
1. Rinse thoroughly with clean water to remove all detergent residue.
4. Drying
1. Stuff shoes with white paper towels to help retain shape.
2. Air-dry naturally in a cool, well-ventilated area.
3. Avoid direct sunlight or high heat sources.

Detergent Recommendation

• Use neutral detergents like clear soap or mild laundry powder.
• Avoid enzyme-based or strong soaps, which can cause yellowing

To clean synthetic wedges and heels, spot clean with a damp cloth to remove dust and dirt. Avoid solvent cleaners wherever possible as these may destroy the glue used to bond the sole.

When cleaning vegan suede products, such as the Classic Crafted Vegan Suede Clog, it’s important to take special care to maintain the material’s appearance and texture.

Cleaning Steps

1. Remove Accessories
1. Take off any removable parts and clean them separately.
2. Pre-Cleaning Preparation
1. Use a dry brush or soft cloth to remove surface dust.
2. Prepare materials: neutral detergent, cool water, a soft-bristled brush (e.g., toothbrush), and a microfiber cloth.
3. Cleaning Process
1. Mix a small amount of laundry detergent or mild soap with cool water.
2. Gently brush the surface along the direction of the fibers.
3. For stubborn stains, apply extra care but avoid using excessive pressure.
4. Moisture Absorption
1. Use a microfiber cloth to blot excess moisture—do not twist or wring the material.
5. Drying and Shaping
1. Insert a shoe tree or newspaper to maintain the shoe’s shape.
2. Let the shoes air dry in a shaded, well-ventilated area.
3. Avoid direct sunlight or heat.

Detergent Recommendation

• Use neutral detergents like clear soap or mild laundry powder.
• Avoid enzyme-based or strong soaps, which can cause yellowing.

Additional Care Recommendations

• Optional: Apply a waterproof spray for added protection.
• Sprinkle a small amount of baking soda inside the shoes to help remove odors and maintain freshness.

For wool Crocs™ shoes, gently clean the upper with a soft wire or plastic brush then apply a waterproofing spray. For Crocs™ shoes with fleece, clean with mild soap and a damp rag or use your washing machine’s gentle cycle with as little heat as possible.

After cleaning, all styles should be air dried only. Exposure to extreme heat can cause the shoes to shrink or warp.

The terms of this warranty have recently changed.

Effective Date of this version: August 4, 2025.

Crocs, Inc. (“Crocs”) warrants all of its Crocs™ products (the “Products”), purchased by consumers either directly from Crocs or from Crocs’ authorized resellers (including authorized retail and Internet-based sellers) in the United States, to be free from manufacturing defects for 90 days from the date of purchase or date of delivery (if later than the date of purchase). Because Crocs cannot control the quality of Products sold by unauthorized sellers, this warranty does not extend to Products supplied/sold by unauthorized sellers, whether Internet-based or otherwise, unless otherwise prohibited by law. This warranty does not apply to any damage or defect in the Products arising from any of the following: normal usage, fair wear and tear, abuse, misuse, or alteration or repair carried out without our approval. Under no circumstances shall Crocs be liable for any special, incidental, or consequential damages based upon breach of this limited warranty, breach of contract or strict liability. Some States do not allow the exclusion or limitation of incidental or consequential damages, in which case the above limitation or exclusion may not apply to you. There are no warranties which extend beyond those indicated herein. Any implied warranties that may be applicable to the Products, including implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the duration of this warranty. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. If your Product develops a defect while under warranty, you should contact Crocs as indicated below. Crocs may require you to return your defective Product to the below address, accompanied by receipt or proof of purchase, at your expense. Crocs will replace a defective Product that is covered by this warranty or will refund the purchase price of the Product in the event Crocs is unable to provide a replacement. If you do not have a receipt or it is past the 90-day window, we cannot replace your item, but we would love to help you find a new pair. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State. Crocs, Inc. ATTN: Customer Service Building 5 500 Eldorado Blvd. Broomfield, CO 80021 USA Phone: 1-866-306-3179 Web: https://www.crocs.com/customer-service/contact-us.html

Crocs, Inc. and Soles4Souls have partnered to provide the opportunity to recycle your lightly worn Crocs shoes, so that they can be used in a "second life."

Once Soles4Souls receives your shoes, they will clean them and donate them to people who need shoes in impoverished nations around the world.

Crocs shoes made entirely of Croslite™ material do not contain latex. Crocs shoes that are not made entirely of Croslite™ material may contain other products within legal limits. See individual product pages for details.

The majority of our products are vegan, including our iconic Classic Clog. 

Certain Crocs™ shoes offer CrocsLock™ tread, which provides slip-resistance that meets or exceeds industry standards. Please note that while they are slip-resistant, they are not completely slip-proof. Please use general caution, as you would in any other shoe.

We do not currently replace rivets, or liners. If you believe there is a quality issue with your item, we will make it right. Items may be returned for an exchange or refund within 90 days with receipt or proof of purchase. If you do not have a receipt or it is past the 90-day window, we cannot replace your item, but we would love to help you find a new pair.

Replacement straps can be found here.