Current Status.

Last updated: March 17, 2020.

How is this impacting Crocs stores?

Due to concerns with COVID-19 and the health and safety of our employees, we have temporarily closed all Crocs store locations through March 27th. We apologize for any inconvenience this may cause. Please continue to check back as developments continue.

How is this impacting our ability to process online orders?

Our product handling facility continues to operate normally and UPS has not reported any changes in their standard delivery schedules and timelines.

How is this impacting our Customer Service?

You may experience delays in our responsiveness as we modify how we staff and schedule our customer service team. We also ask that all orders be placed online as our call centers will not be able to take phone orders as we transition to more home-based resources. We apologize for any inconvenience.

A message from our CEO.

We are in the business of comfort and our goal is simple – to help everyone be comfortable in their own shoes. To join the efforts to protect our employees, customers and public health, we have made the difficult decision to temporarily close all company-owned Crocs retail and outlet locations in North America through March 27th, 2020. Many retail stores in Europe are also closed in compliance with local regulations.

We will continue to pay all North American retail employees that are impacted by this closure for their scheduled shifts through March 27, 2020.

While our stores will be closed, Crocs.com is open. To make sure all shoes are delivered safely, you should expect some likely delays and our dedicated customer service team stands ready (remotely) to help you navigate any delivery challenges. I ask, respectfully, for your patience. We’re also taking guidance from the CDC, which recommends regular cleaning as one of the most important preventive measures we can take. Our product handling facilities are regularly cleaned, ensuring that you can remain confident in purchasing your favorite Crocs styles.

Wishing you and yours much comfort during these challenging times. I’m hopeful that more comfortable days are near and Crocs will be a part of many healthy, happy moments in the weeks and months to come.

Appreciatively,

Andrew Rees, President, Chief Executive Officer, Crocs.