Crocs values and respects your privacy and has prepared this privacy policy to describe our personal information practices when you visit our website at https://www.crocs.ca, visit or make a purchase at one of our stores or in-store kiosks (each a “Store”), or otherwise contact or interact with us.
TABLE OF CONTENTS
Collection and Use of Personal Information
Sharing of Personal Information
Data Location
Information About Our Website
Interest-Based Advertising
Safeguards and Retention
Your Choices and Rights
Information about our Privacy Governance Policies and Practices
Updates to the Privacy Policy
Contact Us
COLLECTION AND USE OF PERSONAL INFORMATION
Means of Collection
We collect personal information that you provide directly to us, as well as information your devices provide to us automatically, as described below.
Personal Information we Collect and Use
We may collect and use your personal information when you:
Visit or make a purchase or exchange at one of our Stores
Create an online account or use social sign-on
Shop online
Join our loyalty program Crocs Club
Use our in-store WiFi
Sign-up to receive our email or SMS marketing communications
Enter a contest or participate in a promotion
Engage with us on or through social media
Provide feedback and reviews of our products and services
Apply for a job with us
Contact us with a comment, question or complaint
Use the Find a Location feature on our Website.
Store Purchases: You do not have to provide us with any personal information when you pay using cash at one of our Stores. If you use a payment card, we collect your payment card-related information and (if applicable) your signature to process and administer your- 2 - payment. We may also use video surveillance in our Stores for loss prevention and security purposes. If you return merchandise without a receipt, we will collect your first and last name for loss prevention purposes
Create an Online Account: If you choose to create an account for faster checkout, we will collect your first and last name, email address and a password that you create. We use this information to create and administer your account. You may also provide other information on an optional basis (such as your communication preferences and day/month of birth) to help us personalize your experience and send you a free birthday gift. You can update your communication preferences, login details, and address book under “Settings” in your online account.
Shopping Online: If you place an order through our Website, you will be asked to sign in to your account or continue as a guest by entering your email address. To process your online purchase, we collect information such as your name, billing and shipping address, telephone number, email address, and payment card information as well as gift card recipient email address (if you purchase an e-gift card). We use this information to process your purchase, confirm your order, send you an e-receipt and deliver the items to you or, if applicable, the e-gift card recipient. If you make a merchandise return without a receipt, we will collect your first and last name for loss prevention purposes. We may also use this information to send you a follow-up customer survey regarding your experience.
Buy Now, Pay Later: If you choose to pay for your order through a Buy Now, Pay Later provider (such as Afterpay), you may be required to create an account and agree to the privacy policy and terms of use directly with the relevant Buy Now, Pay Later provider. With your consent, we will exchange information about your purchase with the relevant Buy Now, Pay Later Provider in order to process your payment and deliver your items.
Crocs Club: You may choose to join our loyalty program, the Crocs Club, at the time of account creation in order to receive discounts, special offers, early sales access and other benefits by email. If you sign-up for Crocs Club, we use your first and last name and email address to communicate with you and send you benefits that may be personalized for you based on your purchases in our Stores and online and other interests and preferences. If you no longer wish to receive these communications, you can unsubscribe at any time by clicking the “unsubscribe” link included at the bottom of each email.
UPDATES TO THE PRIVACY POLICY
We may update this privacy policy periodically to reflect changes to our privacy practices. We encourage you to periodically review this page to ensure you are familiar with those changes. We will indicate at the top of this privacy policy when it was most recently updated.
CONTACT US
If you have any questions or comments about this privacy policy or the manner in which we or our service providers treat your personal information, or to request access to your personal information in our records, please contact our Privacy Officer at [email protected] or by regular mail at:
Privacy Officer
Crocs, Inc.
500 Eldorado Blvd.,
Bldg. 5 Broomfield,
CO 80021 (303) 848-7000
DATA LOCATION
We and our service providers may access, store and otherwise process personal information outside of Canada (including, for residents of the Province of Quebec, outside of Quebec), including in the United States or other foreign jurisdictions, where we or our service providers are located.
INFORMATION ABOUT OUR WEBSITE
Visiting our Website: In general, you can visit our Website without telling us who you are or submitting any personal information. However, we collect information about the computer or device you use to access our website, including operating system, IP (Internet protocol) address, mobile device identification number, MAC address, device identifiers, the make and model of your device, information about the screen size, page requests, browser type, date and time of your use, the pages you view immediately before and after you access our Website, the areas or pages of our Website that you visit, the amount of time you spend viewing or using our Website, items placed or left in your shopping cart on the Website, form field entries, and other use and overall engagement with our Website. We use this information to determine which settings are appropriate for your computer or device, to help us understand our Website activity and to monitor and improve our Website and Website performance. We may also use session replay tools to record your interactions on the Website, such as how you move throughout the Website and engage with our web pages in order to provide customer support and detect and improve the user experience.
Location Data: When you access our Website from a mobile device, we collect your device’s approximate location (derived from your device’s IP address or other signals) in order to customize your experience on our Website by providing you with appropriate content and offers. If you choose to use a location-based service, such as locating a store near you, you may also provide us with permission to access your device location in order to provide you with the services you request. You can opt-out of sharing location data with us at any time by turning off location data in your browser settings.
Cookies: Our Website uses a technology called "cookies". A cookie is a tiny element of data that our Website sends to a user’s browser, which may then be stored on the user’s hard drive so that we can recognize the user’s computer or device when they return. Cookies may provide us and our service providers with information that we will use to personalize our Website in accordance with your preferences. You may set your browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from our Website, you may not be able to take advantage of all of the Website features. For more information about the use of cookies and other tracking technologies on our Website, and information on how to change your preferences, please see our Privacy Preferences. See “Interest-Based Advertising” below for more information.
SAFEGUARDS AND RETENTION
We have implemented reasonable administrative, technical and physical measures in an effort to safeguard the personal information in our custody and control against theft, loss and unauthorized access, use, modification and disclosure. We restrict access to personal information on a need-to-know basis to employees and authorized service providers who require access to fulfil their job requirements. We have record retention processes designed to retain personal information for no longer than necessary for the purposes set out herein or as otherwise required to meet legal or business requirements.
YOUR CHOICES AND RIGHTS
Marketing Communications
As indicated above, if you have signed-up to receive our email communications, you can unsubscribe any time by clicking the “unsubscribe” link included at the bottom of the newsletter. Alternatively, you can opt-out of receiving our marketing communications, and of having your contact information used for custom audience purposes, by contacting us at the contact information under “Contact Us” below. Please note that if you withdraw your consent to marketing communications, you may continue to receive certain transactional or account-related communications from us, such as your receipt or online order confirmation.
To opt-out of interest-based advertising, see “Interest-Based Advertising” section above.
Your Privacy Rights
Subject to exceptions under applicable law, you have the right to access, update and correct inaccuracies in your personal information in our custody or control. You may also have the right to receive a copy of your information (including certain information in a structured, commonly used technological format), and have us share it with an authorized third party in certain circumstances. You also have the right to request that we delete or erase your personal information, and, where applicable, to request that we cease disseminating your personal information or de-index any hyperlink attached to your name that provides access to such information by a technological means. In addition, you have the right to withdraw your consent to our use and disclosure of personal information, subject to legal or contractual restrictions and reasonable notice. Please note that even if you request deletion or withdraw your consent, we may continue to retain your personal information where we are permitted or required to do so in accordance with our legal obligations and retention practices, and we will inform you if we are unable to fully action your request and the reasons why.
In-Store WiFi: Some of our Stores may provide you with access to free public WiFi. If you choose to connect to the WiFi, we will receive your device ID, MAC address and Internet Protocol address (IP address), received signal strength indicator (RSSI) and technical details about your device such as its: operating system, device type (including make and model) and technical capabilities. If you have given your device a name or title, we may also receive the name of your device. When you connect to the WiFi, we also receive information about how you use the WiFi, including the store location where you connect to the WiFi; the areas of the store you visit; the date, time, length and frequency of your visit(s); your bandwidth usage; and how long you interact with such sites or applications. We collect this information each time you connect to the WiFi and combine such information for the purposes set out below. We also use the WiFi usage data we collect on an aggregate basis in order to better understand and improve our stores and your shopping experience. You should have no expectation of privacy with respect to use of the free in-store WiFi. If your mobile device- 3 - WiFi is turned on, we may also collect your device ID before you connect to the WiFi, however, we only use this information for the purpose of sending a signal to your device indicating that the WiFi is available.
Marketing Communications: If you sign-up to receive email or SMS text message marketing communications, we collect your name and email address or phone number in order to send you communications that may be tailored to your purchases, interests and preferences. We may combine personal information that we receive from various sources in order to tailor these communications. For example, we may combine information that we collect from you offline with information we collect from you through our Services. You can choose at any time not to receive marketing communications from us by clicking on the unsubscribe link within our marketing emails or by replying “STOP” to any SMS text message. If you receive an email from us, information may be collected about your interactions with the message (e.g., whether you opened, forwarded, or clicked through to our Website) so that we can improve our communications.
Contests and Promotions: When you enter a contest or participate in a promotion, we may collect your name, address, email address, phone number, and any additional information or content required for the contest or promotion (such as information you post on social media). We use this information to administer your participation in the contest or promotion, including prize fulfillment. As part of a contest or promotion, we may obtain your consent to share or otherwise publish the content you submit.
Social Media: We may offer you the opportunity to engage with us on or through third-party social networking websites, plug-ins and applications, such as by logging in to your Crocs account using your Google or Facebook account credentials. If you choose to do this, you will provide the social media site permission to share with us certain information about you, such as your email address and name.
Provide Feedback and Reviews: We may collect and use feedback and/or reviews about our products and services to better understand our customers, and to enhance our products and services. With your consent, we may publish your feedback and/or reviews on our Website or in other promotional materials.
Careers: If you apply for a job with us, you may provide us with certain personal information about yourself, such as information contained in a resume, cover letter, or similar employment-related materials. We use this information for the purpose of processing and responding to your application for current and future career opportunities and assessing your suitability for employment.
Contact Us: When you contact us with a comment, question or complaint through email, telephone, or the live chat with our AI virtual assistant on our Website, you may be asked for information that identifies you, such as your name, address and a telephone number, along with additional information we need to help us promptly answer your question or respond to your comment. We may retain this information to assist you in the future and to improve our customer service and service offerings. Chat sessions with our AI virtual assistant may be monitored or recorded for quality assurance and continuity of customer service purposes.
Find a Location: If you use our store locator to find a Store near you, we will use your IP address to provide you with stores in your general location. With your consent, we will collect and use your precise location information to provide you with stores closer to you. If you enter an address, we collect and use this address to provide you with information on nearby Stores. We do not use this information for other purposes.
SHARING OF PERSONAL INFORMATION
We do not sell, rent or disclose your personal information to third parties without your consent, except as described below or as required or permitted by applicable law.
Service Providers: Your personal information may be transferred (or otherwise made available) to third parties or affiliates that provide services on our behalf. We use service providers to provide services such as processing payments, administering Crocs Club and conducting surveys, storing data or hosting the Website, providing advertising and analytics services, and sending our marketing communications. Our service providers are only provided with the information they need to perform their designated functions and are not authorized to use or disclose personal information for their own marketing or other purposes.
Legal and Compliance: We and our Canadian, US and other foreign affiliates and service providers may disclose your personal information in response to a search warrant or other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise may be required or permitted by applicable Canadian, U.S. or other law or legal process, which may include lawful access by US or foreign courts, law enforcement or other government authorities. Your personal information may also be disclosed where necessary for the establishment, exercise or defense of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.
Advertising Partners: We may share information with third party advertising partners. Please see “Interest-Based Advertising” below for more information.
Sale of Business: We may transfer any information we have about you as an asset in connection with a proposed or completed merger, acquisition or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Crocs or as part of a corporate reorganization or other change in corporate control.
Analytics: We may use a third party such as Google Analytics to help us gather and analyze information about the areas visited on the Website (such as the pages most read, time spent, search terms and other engagement data) in order to evaluate and improve the user experience and the Website. These third parties may use cookies and other tracking technologies. For more information about Google Analytics or to prevent the storage and processing of this data (including your IP address) by Google, you can download and install the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en n. You can also obtain additional information on Google Analytics’ data privacy and security at the following links:
Third Party Links: Our Website may contain links to other websites that Crocs does not own or operate. We provide links to third party websites as a convenience to the user. These links are not intended as an endorsement of or referral to the linked websites. The linked websites have separate and independent privacy policies, notices and terms of use. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure and otherwise treat personal information. We encourage you to read the privacy policy of every website you visit.
INTEREST-BASED ADVERTISING
We work with third-parties such as ad networks and other advertising companies that use their own tracking technologies (including cookies and pixel tags) on our Website in order to provide you with tailored advertisements across the Internet. This is a common marketing practice referred to as interest-based or online behavioral advertising. These companies may collect information about your activity on our Website and third-party websites (such as web pages you visit and your interaction with our advertising and other communications) and use this information to make predictions about your preferences, develop personalized content and deliver ads that are more relevant to you on third party websites. This information may also be used to evaluate the effectiveness of our online advertising campaigns.
Opting-out of Interest-Based Advertising: To adjust your preferences or exercise control over the third parties who collect data on our Website for interest-based advertising purposes, please click Privacy Preferences. For more information about interest-based advertising and to understand your options, including how you can opt-out of receiving behavioural ads from third-party advertising companies participating in the Digital Advertising Alliance of Canada, please visit the Digital Advertising Alliance of Canada website at https://youradchoices.ca/
Please note that even if you opt-out of interest-based advertising by a third party, these tracking technologies may still collect data for other purposes including analytics and you will still see ads from us, but the ads will not be targeted based on behavioural information about you and may therefore be less relevant to you and your interests.
To successfully opt out, you must have cookies enabled in your web browser (see your browser’s instructions for information on cookies and how to enable them). Your opt-out only applies to the web browser you use so you must opt-out of each web browser on each computer you use. Once you opt out, if you delete your browser’s saved cookies, you will need to opt-out again.
Custom Audience: If you have signed up for Crocs Club, we may also use services provided by third-party platforms (such as social networking and other websites) to serve targeted advertisements on such platforms to you or others and to measure the effectiveness of our ads. To do so, we may provide a hashed version of your email address to the platform provider for such purposes. To opt-out of the use of your information for such purposes, please send a request to [email protected].
You may make such a request or withdraw your consent by contacting us using the contact information set out below. We may request certain personal information for the purpose of verifying your identity when you seek access to your personal information.
INFORMATION ABOUT OUR PRIVACY GOVERNANCE POLICIES AND PRACTICES
We are committed to protecting personal information and have implemented a comprehensive set of policies and practices that govern our treatment of personal information, including:
a privacy framework that defines the roles and responsibilities for our employees with respect to the treatment of personal information in our custody and control,
processes for responding to data subject requests and complaints concerning the handling of personal information in a timely and effective manner,
a framework governing the retention and destruction of personal information that is designed to ensure compliance with our legal obligations,
policies and procedures concerning the protection of personal information, including safeguards designed to protect personal information in our custody and control against loss or theft and unauthorized access, use or disclosure,
the designation of a Privacy Officer who is responsible for overseeing Crocs’ compliance with applicable privacy legislation, and
practices pertaining to privacy training and awareness for our personnel with access to personal information.